Privacy Policy

  1. INTRODUCTION

Calia Tech S.A.S. is committed to protecting the privacy and security of personal data. This Privacy Policy outlines how Calia collects, uses, processes, and safeguards the information users provide when accessing and using its document automation services. By using the service, users agree to the terms of this Privacy Policy.

  1. INFORMATION WE COLLECT

Calia collects different types of information to provide and improve its services:

  • Personal Information: Name, email address, phone number, company name, and job title provided during registration or communication.
  • Account and Usage Data: Login credentials, preferences, interactions with the service, and activity logs.
  • Document and Content Data: Users upload files, templates, and workflow information for automation.
  • Technical Data: IP address, browser type, operating system, device information, and log data collected through cookies and analytics tools.
  • Payment Information: If applicable, billing details and transaction records are processed through secure third-party payment providers.
  1. HOW WE USE INFORMATION

Calia uses the collected data to:

  • Provide, operate, and improve the document automation service.
  • Personalize user experience and optimize workflows.
  • Ensure security, detect fraudulent activity, and prevent unauthorized access.
  • Communicate essential updates, service notifications, and customer support responses.
  • Analyze system performance, conduct research, and enhance service functionality.
  • Comply with legal obligations and regulatory requirements.
  1. DATA SHARING AND DISCLOSURE

Calia does not sell, rent, or share user data with third parties except in the following cases:

  • When necessary, integrate with third-party applications as requested by the user.
  • We may disclose information when required by law, regulatory authorities, or in response to legal processes.
  • To enforce legal rights, investigate fraud, or protect the security of users and the platform.
  • With trusted service providers under strict confidentiality agreements to support service operations.
  • We share information with trusted service providers under strict confidentiality agreements to support service operations.
  • User data may be transferred as part of a merger, acquisition, or business transfer.
  1. DATA SECURITY MEASURES

Calia employs industry-standard security measures to protect user data, including:

  • Encryption of sensitive information during transmission and storage.
  • Secure storage solutions with controlled access.
  • Regular security audits and monitoring.
  • Multi-factor authentication and strict access control policies. While Calia takes every reasonable step to safeguard information, users acknowledge that no digital platform can guarantee absolute security.
  1. DATA RETENTION POLICY

Calia retains user data only as long as necessary to fulfill service purposes and comply with legal obligations. Data retention policies include:

  • Account data is stored as long as the user maintains an active account.
  • Documents and files are retained according to user preferences and agreements.
  • Users can delete their accounts and associated data upon request, subject to applicable retention laws.
  1. INTERNATIONAL DATA TRANSFERS

Calia operates globally and may store or process data in different jurisdictions. Calia ensures compliance with applicable data protection laws and implements appropriate safeguards such as standard contractual clauses and secure encryption methods when transferring data.

  1. USER RIGHTS AND CONTROL

Users have the right to:

  • Access, correct, or update their personal information.
  • Request deletion of their data, subject to legal and contractual limitations.
  • Opt out of marketing communications.
  • Restrict or object to specific processing activities.
  • Obtain a copy of their data in a structured format when applicable.
  • Withdraw consent where data processing is based on user consent. To exercise these rights, users can contact Calia using the information provided in this policy.
  1. USE OF COOKIES AND TRACKING TECHNOLOGIES

Calia uses cookies and tracking technologies to enhance user experience and optimize service functionality. These may include:

  • Essential Cookies: Required for core service operations.
  • Performance Cookies: Used to analyze and improve platform performance.
  • Functional Cookies: Store user preferences and settings.
  • Marketing and Analytics Cookies: These cookies track usage trends and provide personalized experiences. Users can manage cookie preferences through browser settings and opt-out options provided by analytics services.
  1. THIRD-PARTY SERVICES AND LINKS

Calia’s platform may contain links to websites or integrate with third-party services. This Privacy Policy does not apply to those third parties, and users are encouraged to review their privacy policies before engaging with them.

  1. CHILDREN’S PRIVACY

Calia’s services are intended for business use and are not directed at individuals under 18. Calia does not knowingly collect personal data from minors. If a parent or guardian believes a minor has provided personal data, they should contact Calia for data removal.

  1. CHANGES TO THE PRIVACY POLICY

Calia reserves the right to update this Privacy Policy anytime. Users will be notified of significant changes via email or platform notifications. Continued use of the service after updates constitutes acceptance of the revised policy.

  1. CONTACT INFORMATION

For privacy-related inquiries or requests, users can contact:

Calia Tech S.A.S
📧 Email: [email protected]
📞 Phone: +57 314 832 3315
🏢 Address: Calle 26 #18A - 31, Virtualis, Cartagena, Colombia